E-commerce has grown in the Philippines and has contributed a lot to our national economy. Domestic companies never imagined gaining consumer leads as easy as 1-2-3. Nevertheless, the real scenario should prove the success of this online trading.
The truth is, there is more behind it–orders can easily be lost in the hustle and bustle of an overcrowded warehouse, causing customers to wait for overdue deliveries, receive the wrong products, or worse yet, and not receive a package at all. Since then, reliable companies like LBC Express, have tested their capabilities to be entrusted by both consumers and co-businesses.
For over 70 years of experience in the Philippines, LBC is not a neophyte to the little nuances of delivering packages on time. Throughout the years, they have developed in-house systems and procedures that help ensure accurate and remarkable customer service.
From the recently held Procurement and Supply Institute of Asia (PASIA) 2015 Annual Procurement, Logistics and Supply Chain Conference, LBC Express Senior Vice President of Supply Chain Charlie Villaseñor revealed how LBC has grown from a retail courier service to an end-to-end logistics provider that services companies all over the country.
The LBC’s global network is composed of 1,650 company-owned local branches, 63 overseas branches, and 206 expert delivery teams with over 330 delivery vans and 1,500 motorcycles at their disposal. In addition to this, their increasing numbers of modernized warehouses have further strengthened their broad area of operations.
LBC’s “human element” in supply chain
However, LBC believes that their capabilities rely beyond the systems, procedures, and equipment that they have developed and accumulated. “Although machines and modern technology have revolutionized the trade, having the right people is without a doubt the crucial aspect of the industry,” Villaseñor said.
Villaseñor continually reiterated the importance of the “human element” in Supply Chain. A system or procedure is only as good as the person that executes it. And if something is not working, or something can be made better, it is the human element that thinks of new ways to solve a problem.
“The lessons learned throughout the years by LBC’s dedicated staff are not only applicable to getting the final product from ‘Point A’ to ‘Point B’,” he further elaborated. “They are also applicable in ensuring that various supply chain procedures are executed properly; such as ensuring that an ample amount of raw materials is kept in the inventory, picking and packing is done efficiently, and the product is secured in modernized warehouses,” he continued.
“In other words, besides our extensive long distance courier capabilities, we endeavor to provide the optimal end to end value added supply chain services to businesses,” he said. “This lets entrepreneurs and corporations alike forget about logistical requirements and grow their businesses by focusing on the areas where they excel the most,” Mr. Villasenor concluded.
To learn more about LBC Business Solutions and all its listed services, please visit http://www.lbcexpress.com/business or contact the LBC Customer Care Hotline at (02) 9086-522.